No problem! Our no-hassle reschedule policy means you can cancel for any reason up until 1 HOUR before your scheduled delivery time. You will receive a “rescheduling” credit that is valid for up to 1 year from the original date of your event. Credit will not be issued after we have delivered the Virtual Reality equipment. This credit can be used for a future Remote Virtual experience, or used inside our Crestline location. We do not allow refunds.